Ed Zimny
Customer Centric Software & Technology Leader
Head of Technical Program Management, Amazon Fuse
Technical executive with 20+ years of leadership experience directing distributed, global technical programs and organizations at enterprise scale — and I cherish the moments when those solutions make a real difference for customers.
Who I am
I lead high-performing technical program management organizations that deliver complex, cross-functional initiatives spanning product, engineering, and business teams across multiple countries and time zones. Recognized for driving cross-functional teams to deliver impactful software and technology solutions, I thrive on creating solutions that matter.
I'm a versatile, collaborative leader known for achieving strategic, customer-focused outcomes through data-driven decisions. I orchestrate complex projects and programs and conquer the challenges that arise throughout the software development lifecycle — and the thrill of continuous learning from those experiences keeps me coming back for more.
I pride myself on building mutually beneficial relationships with internal and external customers, producing tangible solutions that drive high quality and high customer satisfaction. I'm a master at guiding and motivating globally distributed remote teams.
How I work
Empathy
Understanding customers and teammates as people first.
Curiosity
Asking why — then asking again.
Data Analysis
Letting evidence, not opinion, drive decisions.
Integrity
Doing the right thing, especially when it's hard.
Mindset of We
Team outcomes over individual credit — we, not me.
Continuous Improvement
Every retro, every release, a little better.
Leading by Example
Never asking of others what I wouldn't do myself.
My value delivery model
Three interlocking pillars working together to deliver customer value.
People
- Leadership
- Team Building
- Relationship Building
- Career Development
- Communication
- Collaboration
- Mentoring & Coaching
- Training
- Goal Alignment
Process
- Business Transformation
- Change Management
- Productivity & Cycle Time
- Quality Improvement
- Eliminating Waste
- Design Thinking
- Lean and Agile
- Innovation
- OKRs
Program
- Program Management
- Project Management
- Product Management
- Lifecycle Management
- Customer Success
- Risk Management
- Metrics / Dashboards
- Cost Management
Career highlights
Amazon
Remote · 2021 – PresentSr. Manager, Technical Program Management — Head of TPM, Amazon Fuse
Progressed from Sr. TPM to Principal TPM to Head of TPM
- Lead the global TPM function for Amazon Fuse, the B2B2C platform wholesaling Prime and Prime Video subscriptions through third-party resellers in 45+ countries.
- Lead a team of 7 TPMs, establishing frameworks for OKR planning, roadmap development, program management, and KPIs across the organization.
- Launched the Employee Prime Benefit for 700K+ U.S. employees, orchestrating complex API integrations across a dynamic matrix organization.
- Led critical compliance work for 1.7M+ European customers, proactively managing regulatory risk while enabling continued business expansion.
- Apply GenAI to program execution — from AI-assisted status reporting across a 50+ project portfolio to cross-functional AI enablement initiatives.
- Selected speaker at Amazon's TPMCon conference on influencing without authority.
Citrix
Fort Lauderdale, FL · 2004 – 2020Sr. Director, Product Development & Customer Success Engineering
Progressed from Manager to Director to Sr. Director over 16 years
- Led global engineering teams of 120–150 across five countries — the United States, United Kingdom, India, Japan, and China.
- Drove product strategy and release execution for the $1.5B+ Virtual Apps and Desktops suite — 20+ major releases and 1,500+ minor updates.
- Migrated infrastructure to Microsoft Azure, reducing architectural complexity by 25% and cloud spend by 90% (~$450K/year).
- Cut median Time to Resolve by 58%, regression defects by 80%, and hotfixes by 75% through agile practices and engineering discipline.
- Retained enterprise deals worth $25M+ and launched the Long Term Service Release program, adopted by 80%+ of Citrix enterprise customers.
Education & certifications
- MBA — Indiana University, Kelley School of Business
- BA, Computer Science — Hanover College
- Executive Certificate, Artificial Intelligence — MIT Sloan School of Management
- Generative AI for Product Managers — Stanford University
- Certified AWS Cloud Practitioner
- Lean Six Sigma Black Belt